Refund policy
As per EU-law we have a 14-day return policy on online orders. All online purchased items can be returned to us within 14 days after receiving them. If you would like to return an item you will have to request this by sending us an email to info@studiositta.com. Shipment back to us is by own expense and we can't be held responsible for this shipment in case something happens in transit. Returns can only be accepted when items are in the same condition as when they were bought with us. This means that the items itself, as well as the original packaging the item came in needs to be in unused and undamaged condition. If a return shipment is received with damaged a restocking fee will be charged. The restocking fee will be determined on the condition the return was received in.
For instore purchases we do not accept returns.
You can always contact us for any return question at info@studiositta.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns. after 14 day warranty.
For instore purchases we do not accept returns.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@studiositta.com.